Effective Date: 14/09/2025
Website: https://customembroideredpatchesuk.co.uk
At Custom Embroidered Patches UK, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, contact us, or place an order.
We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Custom Embroidered Patches UK
Email: [email protected]
Phone: +447746501247
Registered Address: 89A Whinney Hill, Durham DH1 3BQ
2. What Data We Collect
We may collect and process the following personal data:
| Data Type | Examples |
|---|---|
| Contact Information | Name, email address, phone number, address |
| Order Details | Name, email address, phone number, and address |
| Technical Data | IP address, browser type, device type |
| Usage Data | Pages visited, time spent on site, click paths |
| Payment Info | Processed securely via [e.g., Stripe/PayPal], we do not store card details |
3. How We Use Your Data
We use your data for the following purposes:
- To process your orders and deliver products
- To respond to enquiries or quote requests
- To send service updates or follow-ups
- To improve website performance and customer experience
- For legal, tax, or regulatory compliance
We do not sell, rent, or share your data with third parties for marketing.
4. Legal Bases for Processing
We rely on the following lawful bases:
- Contract – to fulfil your order or respond to your requests
- Consent – where you opt in to marketing or cookies
- Legal obligation – for tax or accounting purposes
- Legitimate interest – to improve our services or prevent fraud
5. Cookies & Tracking
Our website uses cookies to:
- Analyse website traffic (via tools like Google Analytics)
- Improve functionality and user experience
- Enable features such as live chat or saved quotes
You can accept or reject cookies via our banner or browser settings. For more info, see our [Cookie Policy].
6. How We Store and Protect Your Data
- Data is stored on secure servers in the UK or the EEA
- Access is limited to authorised personnel only
- We use HTTPS encryption across our site
- We retain personal data only as long as necessary for our services or legal obligations
7. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (the “right to be forgotten”)
- Object to or restrict certain processing
- Request data portability
- Withdraw consent at any time (e.g., for marketing)
To exercise any of your rights, please contact us at [email protected].
8. Third-Party Services
We may use third-party tools and processors for:
- Payment processing (e.g., PayPal, Stripe)
- Email communications (e.g., Mailchimp)
- Analytics (e.g., Google Analytics)
These providers have their own privacy policies and comply with UK/EU data protection laws.
9. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect data from anyone under that age.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.
11. Contact Us
If you have any questions about this policy or your data, please contact:
Data Controller: Custom Embroidered Patches UK
Email: [email protected]
Phone: +447746501247
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.