Order Process (How It Works)

Ordering custom embroidered patches should be simple, clear, and stress-free. At Custom Embroidered Patches UK, we guide you through each step so you know exactly what to expect from start to finish.

Here’s how our process works.

1. Submit Your Design or Idea

Start by sending us your design or concept.

You can:

  • Upload your artwork through our quote page
  • Describe your idea if you don’t have a finished design
  • Include details such as size, quantity, colours, and backing type

If your design isn’t ready, our team can help refine it.

2. Receive Your Quote

Once we review your request, we’ll provide a clear and competitive quote based on:

  • Patch size
  • Quantity
  • Design complexity
  • Number of colours
  • Backing type

There are no hidden costs. Everything is explained up front.

3. Digital Proof & Approval

After confirming your order, we create a digital proof of your patch.

This shows:

  • Final design layout
  • Colours and stitching style
  • Size and proportions

You can request changes at this stage. We only move forward once you approve the design.

4. Production Begins

Once your design is approved, your patches go into production.

During this stage:

  • Your design is digitised for embroidery
  • Threads and materials are prepared
  • Patches are stitched with precision

Production times may vary depending on order size and complexity, but we always aim to meet agreed timelines.

5. Quality Check

Before dispatch, every order goes through a quality inspection.

We check:

  • Stitch accuracy
  • Design consistency
  • Overall finish and durability

Only patches that meet our standards are shipped.

6. Packaging & Shipping

Your patches are carefully packed and shipped to your chosen address.

  • Delivery times depend on your location and the selected service
  • Tracking information is provided where available

If you have specific delivery requirements, just let us know in advance.

7. Delivery & Aftercare

Once your order arrives:

  • Check your patches to ensure everything is correct
  • Follow any care instructions provided (especially for iron-on patches)

If you have any concerns, our team is here to help.

8. Need Changes or Support?

If something isn’t right or you need assistance:

  • Contact us as soon as possible
  • Provide your order details and any relevant photos

We’ll review your request and resolve it quickly and fairly.

9. Ready to Get Started?

We aim to make the entire process smooth, from your first idea to the final product.

10. Contact Us

If you have any questions about the order process:

We’re always happy to guide you through each step.